SHOP REFUNDS AND RETURNS POLICY
REFUNDS
For online merchandise purchases, we will offer a full refund if you’ve informed us within 14 days of receiving the item that you would like to return it, and we receive it back in new condition. You will need to pay for the return postage and you have 14 days to return the goods to us. If we haven’t received the item after this time we can’t offer a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Clearance or sale items
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@runthewild.co.uk
SHIPPING RETURNS
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CUSTOMS
You are responsible for paying all customs due on orders made by your recipient country. We will send parcels with all the relevant paperwork. If a parcel is sent back to us due to customs remaining unpaid, we will refund the cost of items if in re-saleable condition but not the shipping costs.